Precision Valeting Privacy Policy

(Last Updated: April 21, 2025)

1. Introduction

Precision Valeting LTD ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website (www.precisionvaleting.uk), enquire about our services, or book our mobile car valeting and detailing services.

We are the data controller responsible for your personal data. Our contact details for privacy-related queries are provided at the end of this policy.

Your access to and use of our Website and services is conditional upon your acceptance of and compliance with this Privacy Policy. By using our services or providing us with your information, you agree to the practices described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

Contact Information: Your name, email address, phone number, and home or work address (where the service will take place).
Service Details: Information about your vehicle (make, model, condition), the valet or detailing package you are interested in, any specific requirements (e.g., pet hair removal, specific cleaning needs), and potentially photos of your vehicle if needed for quoting purposes.
Enquiry Information: Any information you provide when you contact us via our website form, email, or phone, including the content of your message.
Booking Information: Dates and times of requested or confirmed appointments.
Website Usage Information: Basic information collected via cookies, such as pages visited and site usage patterns (see our Cookie Policy).

We do not typically collect sensitive personal data.

3. How We Collect Information

We collect information directly from you when you:

Fill out the enquiry/quote request form on our website.
Contact us directly via email or phone.
Provide details during the booking process.
Interact with our website (basic usage data via cookies).

4. How We Use Your Information (Purpose & Legal Basis)

We use your personal information for the following purposes, based on specific legal grounds under UK GDPR:

To Provide Quotes: To assess your needs and provide an accurate price for our services. (Legal Basis: Performance of a contract / Taking steps prior to entering a contract)
To Schedule Bookings: To arrange and confirm your mobile detailing appointment at your chosen location. (Legal Basis: Performance of a contract)
To Provide Services: To carry out the agreed valet or detailing service at your location. (Legal Basis: Performance of a contract)
To Communicate With You: To respond to your enquiries, send booking confirmations, provide service updates, and follow up after a service. (Legal Basis: Performance of a contract / Legitimate interests – providing good customer service)
To Process Payments: To manage payments made via methods such as bank transfer or potentially other necessary payment steps. (Legal Basis: Performance of a contract)
Record Keeping & Quality Control: Including potentially taking photos of vehicles before/after service for quality assurance. (Legal Basis: Legitimate interests - ensuring service quality, dispute resolution)
To Improve Our Services: To understand customer needs and improve our offerings using website analytics (like Google Analytics) and feedback. (Legal Basis: Legitimate interests – business improvement)
To Comply with Legal Obligations: If required by law or regulatory bodies. (Legal Basis: Legal obligation)

We do not currently use your information for direct marketing emails or promotions. If this changes in the future, we will seek your explicit consent beforehand.

5. Data Sharing

Precision Valeting LTD respects your privacy. We do not sell or rent your personal information to third parties.

We may share your data with trusted third-party service providers who assist us in operating our business and delivering services to you. Based on our current operations, this primarily includes providers of:

Website Hosting (Wix Studio Platform)
Website Analytics services (Google Analytics)
Cloud Storage (for essential business records)
Email communication platforms

We only share the minimum information required for them to provide their service and ensure these providers have appropriate data protection measures in place, compliant with UK GDPR. Where third-party providers are based outside the UK or European Economic Area, we ensure appropriate safeguards are in place for international data transfers, such as Standard Contractual Clauses or reliance on Adequacy Decisions, as required by UK GDPR.

You can opt-out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout/

We will also share information if required by law.

6. Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse, or alteration. However, please be aware that no internet transmission is ever completely secure.

7. Data Retention

We will retain your personal information (such as enquiry details, booking records, and service information) for a maximum of 1 year after our service is completed or after your last enquiry if no booking occurs, unless a longer retention period is required to meet our specific legal or tax obligations. After this period (or the legally required period, whichever is longer), your personal data will be securely deleted.

8. Your Data Protection Rights (Under UK GDPR)

You have several rights regarding your personal data:

Right of Access: You can request a copy of the information we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete information.
Right to Erasure ('Right to be Forgotten'): You can ask us to delete your personal information under certain conditions (subject to our retention policy and legal obligations).
Right to Restrict Processing: You can ask us to limit how we use your data under certain conditions.
Right to Data Portability: You can ask for your data to be transferred to you or another organisation in a structured format (where applicable).
Right to Object: You can object to us processing your data based on legitimate interests.

To exercise any of these rights, please contact us using the details below. We may need to request specific information from you to help us confirm your identity before processing your request. We aim to respond to all legitimate requests within one month.

9. Children's Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

10. Cookies

Our website uses cookies, including those for essential functionality (via the Wix platform) and website analytics (Google Analytics), to help us understand how visitors use the site and to improve your experience. For more detailed information about the cookies we use and how you can manage them, please see our separate Cookie Policy: www.precisionvaleting.uk

11. External Links

Our website may contain links to other websites not operated by us (e.g., social media profiles if linked). Please be aware that we have no control over the content and privacy practices of these sites, and cannot accept responsibility or liability for their respective policies. We encourage you to read the privacy policies of any external websites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review it periodically.

13. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, or if you wish to exercise your rights, please contact Precision Valeting LTD at:

Email: info@precisionvaleting.uk

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), if you are unhappy with how we have handled your data. (www.ico.org.uk)